Deliveries and Returns

Deliveries:

Deliveries Within South Africa

  • Orders within South Africa are processed within 7 days, and confirmation of delivery is sent via email.
  • Delivery costs are calculated based on item value, delivery area, and chosen shipping options.
  • Orders over R2500.00 enjoy free delivery within South Africa * Free shipping is not available on the HAB Stable Mats.
  • A signature is needed upon delivery by the courier company.
  • Any damage during posting must be reported within 24 hours of receiving items.
  • Lead tie depends on stock availability, HAB Equestrian Pty Ltd will let you know of any delays via email.
  • Please be aware that all online orders are processed from Monday to Friday between 9:00 and 16:00, excluding public holidays. Orders placed over weekends or on public holidays will be processed and dispatched on the following working day.

Deliveries on International Orders

  • Our online store does not currently offer shipping or export services to countries beyond the borders of South Africa. For any further assistance, please feel free to directly contact us.

Returns:

  • Items can be returned within 30 days of receipt.
  • The following items cannot be exchanged unless faulty:
    • Made to Measure Items
    • Sale or discounted Items.

Returning Goods for Credit or Exchange

  • Goods eligible for credit or exchange must be accompanied by a copy of the original invoice.
  • Whenever possible, refunds will be processed in the same form as the original purchase. For instance, if the first payment was made by credit card, the refund will be credited back to that same card. Alternatively, a gift voucher can be issued in place of credited funds, and all gift vouchers remain valid for one year.
  • To arrange returns for credit or exchange on goods bought online, please get in touch with us at orders@habequestrian.com
  • Customers are responsible for covering the cost of returning goods for credit/exchange.
  • No handling fees will be applied.

Defective Goods

If, within one month after delivery of a product to you, you find that the product is faulty, you may return it to us for inspection. In such cases, we may need to contact the manufacturer of the product before we can replace it.

Non-Defective Goods

Products that are not defective or damaged, but may be unsuitable, can be returned to us within one months of delivery.

Please note the following conditions for returning non-defective goods:

  • The item must be in its original packaging with any tags still attached and with the original invoice.
  • The item must be in perfect condition.